Contact our team

Questions? We have answers.

General Contact Form

We’re looking forward to hearing from you! Please complete the form below and we will get in touch with you as quickly as we can. Note: Our normal business hours are Monday through Friday, 9AM to 5PM PST (UTC/GMT-8). Please allow adequate time for a response to your inquiry.

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Subject of your Inquiry*
Are you an existing customer?
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Free Support

No problem! We answer free support inquiries as quick as possible. Free support is available on WordPress.org. Our team responds to all inquiries there within 24-36 hours, Monday through Friday, 5am - 2pm Pacific time.
Customer Technical Support

Great! All customer support is available via your customer account. Our team responds to all inquiries there within 2-4 hours, Monday through Friday, 5am - 5pm Pacific time.
We're glad to hear you're interested in GiveWP as your donation platform of choice!

Please provide us with the following additional information so we can help you best.
Organization Name
Please provide the name of the organization you are interested in using GiveWP on.
Your Organization's Website
Please provide the URL of your organization's website.
Your Phone number
Feel free to provide your phone number if you prefer that we contact you by phone.
Your preferred contact method*
How do you prefer we contact you?
Great! We have several strong referrals we can provide you. Submit this information and we'll follow-up with some additional questions and get you in touch with the right people as soon as possible.
Per our Refund Policy, we ask that all refund requests begin by first requesting support. If you haven't done so yet, please do so here.

Please provide either the ticket number of your initial support request, or the url to your request on our free public support forum.
Your existing Support Ticket Number
Your ticket number appears in the subject line of every reply you get from our Support.
What is the nature of your refund request?*
Your Message:*
Please provide as much detail as you can so we can help you efficiently.
Email
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Schedule a Demo

Amanda, Michelle, or one of our other qualified customer success coordinators would love to do a demo with you.

We can walk you through the ins-and-outs of GiveWP and our add-ons and answer any questions you may have in a one-on-one demo.

Commonly Asked Questions

Can I customize my GiveWP donation form?

A: Yes! GiveWP will adopt the styling of your website’s theme, however, forms can be customized using CSS to create your own look and feel. See our Handling Custom CSS in WordPress documentation article for more information.

Where can I see some examples of what GiveWP looks like on a website?

We have several case studies about GiveWP customers where you can get an up-close look at their unique use of GiveWP forms. As well, you can preview our demo site too.

Can I accept donations in my country?

GiveWP works with a wide range of payment gateways available around the world. Find out which payment gateway is available in your country by visiting this helpful documentation article.

Does GiveWP offer a trial period?

The GiveWP plugin is free and is available for download in the WordPress repository. If you would like to try one of our add-ons or plans, we have a 30-day refund policy.

My add-on(s) won’t update. How do I reactivate my license key(s)?

Sometimes at renewal or when doing updates the license keys may stop syncing. First, please rest assured that your GiveWP forms will continue to work, so although we want you to get them connected, know that donations will continue to be processed.

To reconnect your licenses, on your website, please go to “Dashboard > Updates” and hit the “Check Again” button to see if your license keys are working correctly. If not, please deactivate them and activate them again. Reach out to our Customer Success team using the form above if you need further assistance.