fbpx

THE GIVEWP SUPPORT TEAM:
HANDPICKED FROM THE BEST IN WORDPRESS

Fast, Friendly, and Proven Support

Your success with online donations is our number one priority. From your first donation through every future fundraiser, our support team is here for you.

Man looking at his phone happy that he's getting support responses.
Man looking at his phone happy that he's getting support responses.

Ben Meredith
Head of Support

“We didn’t earn 350+ 5-Star reviews without having awesome support”

Our support team is dedicated to providing you with the best technical support possible. We are a team of highly trained and skilled WordPress experts. GiveWP Support is filled with the most well-equipped technicians you could ask for to handle any technical issues you face with GiveWP.

Average response time

2.5 hours

Happiness Score

98 percent

Documentation

View our thorough documentation to find the answer to all your questions and queries.

Get in Touch

We love hearing from anyone interested or already using any of our products.

Why become a customer?

While all GiveWP users receive the support they need, our customers gain access to priority support.

Front of the line Access

Customers with active subscriptions for premium add-ons receive front-of-the-line access in our support queue.

Quick 1st Responses

We provide actionable responses to every new conversation within 2-4 business hours, Monday through Friday during our normal business hours.

Real Resolutions

Get actionable feedback and insight into your GiveWP technical problems and a resolution in hours, not days.

Personal Attention

Every GiveWP customer gets personalized service from the Priority Support Team on every technical issue.

the #1 fundraising plugin deserves first class support

The support you need when you need it most.

Connect with us online to get support through multiple channels. Gain insight from other users in the community, get access to free support, or watch our video tutorials.

Fb Community

Learn, connect and share with thousands of GiveWP users

WordPress.org

Get free support from our team using the WP support forums

YouTube Channel

View our ever-growing library of tips and tutorials

The GiveWP Support Manual

We wrote the book on support, literally

Duties of Support Technicians

Principles of Providing Excellent Support

Communicating as a Team