Here’s the simplest way to describe our “Refund Policy”:
If you’re not happy, request a refund within 30 days of purchase and we’ll refund your purchase.
But! Please give us the benefit of the doubt, first
Before submitting your refund request, we ask that you submit a Support request to our Priority Support team. After all, access to our highly skilled and quick-responding team is part of what you paid for.
Perhaps you installed the plugin and it did not work as you expected. Or, maybe you purchased it and realized it’s not at all what you needed or expected. Things happen, we understand.
We take every effort through our Demos, Documentation, and Add-on pages to describe our products in as much detail as possible. If you are having any issues with your purchase whatsoever we ask that you first submit a support request to clarify any issues or questions you might have.
Oops! My purchase just auto-renewed. Can I get a refund?
All purchases are on an annual auto-renewal subscription automatically. If you don’t want your subscription to auto-renew, you can head over to your “Subscriptions” and click “Cancel”. But keep in mind that prices are locked-in when you are on auto-renewal. If you cancel your subscription, then manually renew, your cost of renewal might be higher than the previous year.
We send THREE email reminders before your annual renewal comes. We recommend whitelisting these email addresses to ensure you get those reminders: firstname.lastname@example.org and email@example.com
With that in mind, if there are extreme circumstances we will refund auto-renewals by exception.
How do I request a refund after I’ve submitted a support request?
If we are unable to help you with your issue through our Priority Support, and it has been less than 30 days from the time of your purchase, then simply inform your Support technician that you need a refund, and we’ll handle it from there. There is also an option in our Priority Support form that you can choose.
Of course, 99% of users never have to look at this page
We pride ourselves on our customer Support and high quality products. We’ll bend over backwards to help you, truly. Even if that means providing a refund. We’re committed to make your experience with Impress.org a pleasure at all times.
Your Support couldn’t fix my problem, and it’s beyond the 30-day window