Before submitting your refund request, we ask that you submit a support request to our Priority Support team. After all, access to our highly skilled and quick-responding team is part of what you paid for.
Perhaps you installed the plugin and it did not work as you expected. Or, maybe you purchased it and realized it’s not at all what you needed or expected. Things happen, we understand.
We take every effort through our Demos, Documentation, and Add-on pages to describe our products in as much detail as possible. If you are having any issues with your purchase whatsoever we ask that you first submit a support request to clarify any issues or questions you have.
All purchases are on an annual auto-renewal subscription automatically. If you don’t want your subscription to auto-renew, you can head over to your “Subscriptions” and click “Cancel”. But keep in mind that prices are locked-in when you are on auto-renewal. If you cancel your subscription, then manually renew, your cost of renewal might be higher than the previous year.
We send email reminders before your annual renewal occurs. We recommend whitelisting these email addresses to ensure you get those reminders: firstname.lastname@example.org, email@example.com, and firstname.lastname@example.org
With that in mind, if there are extreme circumstances we will refund auto-renewals by exception.
If we are unable to help you with your issue through our Priority Support, and it has been less than 30 days from the time of your purchase, then simply inform your Support technician that you need a refund, and we’ll handle it from there. There is also an option in our Priority Support form that you can choose.
We do not provide refunds for fees collected while using our free Stripe integration.
We pride ourselves on our customer support and high quality products. We’ll bend over backwards to help you, truly. Even if that means providing a refund. We’re committed to making your experience with GiveWP a pleasure at all times.