Sometimes your site’s subscription data might get out of sync with your payment gateway — it happens. With Recurring Donations 1.3 you can now resolve that with the click of a button.

We recently launched version 1.3 of Give’s Recurring Donations add-on. One feature we’re particularly proud of is called Subscription Syncing.

Sometimes, you might notice that a charge has gone through at your payment gateway for a recurring donation. But when you login to your site, you don’t see that reflected in your Give Donation History. This can happen for a wide variety of reasons, but most of them involve the payment gateway trying to inform your site (and Give) that there’s a new payment and your site either wasn’t available or rejected the notification.

This is because most payment gateways only send that info once. If your site didn’t receive the notification, it’s gone.

With Subscription Syncing you can go into your subscription detail screen and click on “Sync Subscription” and Give will request all the Subscription info from your payment gateway and make sure that ALL your subscriptions reflect the correct amount, date, and status in your Give Donation History.

The Subscription Syncing feature in Recurring Donations
The Subscription Syncing feature in Recurring Donations

Active License Holders Upgrade Today

If you have an active license of Give Recurring Donations, you can upgrade to version 1.3.1 today and get these powerful new features right away. This is part of the value of being an active license holder — we continue to roll out powerful new features to Recurring and all our Add-ons and you get those features virtually for free.

Those with a Bundle license get any new Add-ons that we create for free as well. We have some great new gateways and Add-ons coming soon that you won’t want to miss. If you are a single Add-on license holder, you can upgrade to a Bundle by logging into our site. Navigate to “Licenses” and then click on “View Upgrade Paths.”

The Cost? You pay the difference between your original purchase and the Bundle.

The Full Changelog:

Here’s all the things we’ve packed into 1.3:

= 1.3.1 =

  • New: Recurring gateways that add API keys now use Give core’s api_key field type to help prevent viewing of API key content.
  • Fix: Prevent errors when attempting to activate plugin with an older unsupported Give version or Give is not active at all.
  • Various bug fixes and code improvements.

= 1.3 =

  • New: Introduced the Subscription Synchronizer tool. Subscription can get out of sync with the gateway for a variety of data. This tool allows you to connect to the specific subscription’s gateway and sync the transactions and subscription information so that the data is no longer out of sync.
  • New: A new subscriptions column now appears under WP-Admin > Donations > Donors so you can quickly see who is a subscriber and how many subscriptions they have. You can also click on the it to see that donor’s specific subscriptions.
  • New: is_subscription_valid() method added to Give_Recurring_Gateway().
  • Fix: now properly processes the MD5 Hash option via Silent Post URL. This means subscription renewals should come in fine now from the API with this option enabled.
  • Fix: PayPal Payments Pro now properly process Instant Payment Notifications from PayPal to accept renewals. Use the synchronizer tool if your current subscriptions are out of date.
  • Fix: Renewal emails now have a proper heading for the receipt that is emailed.
  • Fix: Don’t allow recurring checkboxes to bump to two lines for certain themes like TwentySeventeen.
  • Various bug fixes and minor text updates.

What are you waiting for?

Active license holders upgrade today!

Upgrade Here

Matt Cromwell

Matt is a co-author of Give and is Head of Support and Community Outreach for He loves writing docs and being "Generally helpful since birth".

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